Netcracker is the global leader in BSS solutions with more than 250 communications service providers and enterprise customers. Netcracker’s BSS services and solutions help launch new products, collect and grow revenue, expand partner ecosystems and provide world-class customer experiences.

Netcracker Digital BSS automates business processes supporting the entire customer lifecycle from discovery, shopping, ordering and billing through to payment and maintenance. It supports traditional, next-generation and value-added B2B2X services from day one. Digital BSS enables access to new revenue sources in a digital world while accelerating time to launch and scaling new lines of business, leveraging technologies such as IoT, 5G and cloud.

Netcracker Customer Engagement is designed to help CSPs enhance and enrich the digital lifestyle by providing a personalized, relevant and consistent digital customer experience across all channels. It also provides AI-driven, dynamic customer journeys with contextual adaptation that gives customer care representatives real-time, intelligent customer insights.

Netcracker’s solution helps service providers enhance the customer experience across all digital channels by adopting a mobile-first approach, leading to greater adoption of self-service tools that make bidirectional customer interactions seamless and intuitive. A single data management layer across all solution components ensures a consistent customer experience throughout the entire customer journey and service lifecycle.